1. Processing Time
All orders are processed within [number] business days. Please note that orders are not shipped or delivered on weekends or holidays.
 
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected.
 
3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with tracking information.
 
4. Customs, Duties, and Taxes
Dermarepair is not responsible for any customs duties, taxes, or additional fees applied to your order. All fees imposed during or after shipping are the customer’s responsibility.
 
5. Damages
Dermarepair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged items before filing your claim.

6. Returns
Our return policy lasts [number] days from the date of purchase. If [number] days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
 
7. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.
 
8. Late or Missing Refunds
 
If you have not received your refund, please follow these steps:
 

• First, check your bank account again.

• Then, contact your credit card company; it may take some time before your refund is officially posted.

• If you have completed these steps and still have not received your refund, please contact us at accounts@dupalmedical.com.
   

9. Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for refunds.

If you have any questions about these Terms, please contact us at:

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Email: accounts@dupalmedical.com
Phone: +44 (0)208 058 8480